Emergency Service: What to Expect When You Call

When you have a garage door emergency, knowing what to expect can help reduce stress and ensure you get the help you need quickly. Learn about our emergency service process and response times.

What Constitutes an Emergency?

Urgent Situations: - Door won't close (security risk) - Broken springs or cables - Door off track - Vehicle trapped in garage - Safety hazard present - Storm damage - Accident impact

Can Wait for Regular Service: - Minor noise issues - Cosmetic damage - Remote programming - Routine maintenance - Preventive work

Our Emergency Response Process

Step 1: Initial Contact **When You Call:** - Describe the problem - Provide your location - Mention any safety concerns - Indicate urgency level - Get estimated arrival time

We Provide: - Immediate assessment - Priority scheduling - Clear timeframe - Safety advice - Technician details

Step 2: Technician Dispatch **What Happens:** - Nearest technician notified - Fully equipped service vehicle - Direct route to your location - Call/text when en route - Typical response: 30-90 minutes

Step 3: On-Site Assessment **Technician Will:** - Assess the problem - Identify all issues - Explain findings clearly - Discuss solutions - Provide upfront pricing

Step 4: Repair Authorization **Before Work Begins:** - Detailed cost estimate - Work scope explanation - Timeline provided - Your approval required - No hidden charges

Step 5: Emergency Repair **During Service:** - Professional workmanship - Quality parts used - Safety prioritized - Area kept clean - Testing performed

Step 6: Final Inspection **Before We Leave:** - Complete testing - Safety feature verification - Operation demonstration - Maintenance advice - Warranty information

Emergency Pricing

Transparent Costs: - Service call fee - Diagnostic charge - Parts at fair prices - Labor clearly itemized - No surprise charges

After-Hours: - Emergency service premium - Clearly communicated upfront - Fair and reasonable - Competitive rates - Value for urgency

What to Do While Waiting

Safety First: - Keep area clear - Don't operate broken door - Warn family members - Secure opening if possible - Take photos of damage

Prepare Information: - Door age and model - Recent problems - Maintenance history - Warranty information - Insurance details (if applicable)

Temporary Security: - Lock other entries - Activate alarm system - Move vehicles if needed - Notify neighbors if appropriate

Our Service Guarantee

We Promise: - Rapid response times - Professional technicians - Fully equipped vehicles - Quality repairs - Fair pricing - Complete satisfaction

Technician Qualifications: - Fully licensed - Extensively trained - Background checked - Insured and bonded - Customer service focused

Coverage Area

Perth Metro: - Northern suburbs - Southern suburbs - Eastern suburbs - Western suburbs - CBD area

Response Times: - Metro: 30-60 minutes typical - Outer suburbs: 60-90 minutes - Emergency priority given - Fastest possible service

After Emergency Service

Follow-Up: - Satisfaction call - Additional questions welcome - Future maintenance scheduling - Warranty activation - Feedback appreciated

Ongoing Care: - Maintenance reminders - Priority customer status - Service history tracking - Special offers - Relationship building

Common Emergency Scenarios

Broken Spring: - Cannot operate door - Loud bang heard - Door stuck - Same-day repair available - Quality replacement parts

Door Off Track: - Dangerous situation - Immediate response - Expert realignment - Safety inspection included - Prevention advice

Won't Close: - Security concern - Quick diagnosis - Effective repair - Testing verification - Peace of mind restored

Contact for Emergency Service

24/7 Availability: **Phone:** 0475 333 335

We're Ready to Help: - Day or night - Weekends and holidays - Professional service - Rapid response - Complete solutions

Capital Garage Doors - Your trusted emergency garage door service provider in Perth.